Frequently Asked Questions
Services
Does the SheetRails team assist with the design process?
Yes, depending on your needs, the SheetRails team will with work with you to through the design and configuration process.
Do you offer a full solution building service?
Yes, depending on your needs, the SheetRails team can offer a full design, deploy and onboarding service.
Support
What support options are available?
All clients access office hours email and phone based support as required.
How much time is required to learn how to use this software?
Very little upskilling is required for frontline teams who continue to use Excel. Technically skilled Systems specialists will find the back end tools familiar and will receive comprehensive manuals and support.
What happens if we choose to stop using SheetRails in the future?
Simple. Go back to using your Excel-based processes (but we will bet on the fact that you won’t, of course). We do not fundamentally change the underlying engine of the process so there is no major change management required to adopt, or on the flipside, leave us.
Pricing
What does SheetRails cost?
SheetRails pragmatic approach allows us to ensure significant savings from comparable bespoke or off the shelf solutions. Pricing is variable, and will be quoted separately for setup requirements and ongoing usage, please contact us for a demo and quote.
Product
Is it similar to forms engines like MS Forms, or Google Forms?
SheetRails can assist with basic data capturing in a similar way, but the magic of SheetRails lies in the automatic creation of custom, user specific forms from your own Excel models - making it far more powerful and flexible.
Is it similar to other visualisation software like Tableau or PowerBI?
SheetRails feature set sits in between Excel and PowerBI/Tableau. It is not a full featured visualisation tool and relies on Excel for its visualisation functionality. The addition of SheetRails data structures, webapp view generator and sharing features makes it far superior to Excel, and it remains easy enough for anyone in the organisation to use – which is not the case for more full featured offerings.
What versions of Excel does this work with?
SheetRails requires Excel 2010, or later.
Integration
Does SheetRails integrate with PowerApps?
SheetRails views can be embedded in any web-based application that supports embedding. This includes PowerApps, for which there is a custom SheetRails component available.
Does SheetRails integrate with PowerBI?
Yes, the SheetRails data is made available through a REST API that can be used for PowerBI reporting.
Security
Where is the SheetRails data located and is it secure?
All data for SheetRails is stored securely on Microsoft Azure infrastructure / Microsoft 365. Microsoft Azure complies with ISO 27001 and ISO 9001.
Can I host SheetRails on my own infrastructure?
It is not possible to host the SheetRails application yourself. However, you may choose to host the database on your own Azure infrastructure.
Is the data backed up?
A continuous backup policy is utilised with point-in-time restore for up to 7 days.
Is the data encrypted at rest?
Yes, all of the Microsoft services that are used employ secure, modern encryption for all data at rest.